As a Canadian entity, Initial Global is legally bound by the Personal Information Protection and Electronic Documents Act. We secure all private information using strong encryption technology. Your information is always transferred using secure lines. Private information consists of:

  • Name
  • Address (shipping and billing)
  • E-mail address
  • Phone number
  • Credit Card information
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

All orders and transfers of personal information happen over a secure, encrypted communication line. We do not store credit card information in a repository. Our database of customer information is stored securely in an encrypted database that is only visible to the staff responsible for completing your order.

Our servers are encrypted using Secure Socket Layer (SSL) to ensure that any data transmitted over the Internet is conducted through secure channels and to enable server security. Initial Global is currently secured by a 128-bit Equifax SSL certificate.

Your privacy is important to us. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties (or as required by law) except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We do not send unsolicited e-mails. If you feel that you have received an unsolicited e-mail from us, please contact us.